Privacy Policy

Carbon Baits uk

UPDATED JANUARY 2019

We ask that you read this Privacy and Cookies Policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

ABOUT US

We are Carbon Baits.

We collect, use and are responsible for certain personal information about you. When we do so we are regulated by the General Data Protection Regulation (‘GDPR’) which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

SITE CUSTOMERS

www.carbonbaits.co.uk (‘Site’) is operated by Carbon Baits. We collect information that you provide to us by filling in forms on our site. This includes information provided at the time of registering to use our Site (where applicable), subscribing to our services (where applicable), ordering products through our Site, personalising our Site with your preferences, posting material or requesting further services.

ORDERS

PLACING AN ORDER

We keep details of the transactions you make through our Site and the fulfilment of orders. This includes payment details, your name, billing and postal addresses, the items you ordered and your email and telephone number.

If you checkout as a guest we will store your order details; name, email address, billing and shipping address, order details and payment method.

We collect details of your visits to our Site including, but not limited to, which URL you used to get to our Site, searches you make, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. We collect these details to better understand how our customers arrive on and use our Site and enable us to improve it.

PAYMENT OF AN ORDER

We use third-party suppliers to provide our payment gateway and to record our order fulfilment. This includes name, billing and shipping address and order amount which will check if your payment passes fraud security.

If PayPal is chosen as the payment method, you will be taken to the PayPal Site to complete payment by logging into your PayPal account and confirming payment is to be made.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.

DISPATCHING YOUR ORDER

We use DPD and Parcel Force to fulfil our order delivery. We pass your name, telephone and postal address plus order value (for insurance purposes) to both so that they can track your parcel and communicate to you via telephone to provide the delivery time details.

SECURITY OF SHARED INFORMATION

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our Site, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and require our suppliers to do the same.

GOOGLE ANALYTICS TRACKING

Our Site tracks and gathers data using a third-party app by Google called Google Analytics. This stores information anonymously on Google’s servers. It gathers information such as a visitor’s country of origin, the device used, pages visited and basket value. We use these stats to identify any pinch points for our customer journeys and then use it to improve their journey through our Site. These statistics help us to identify the most common devices used to visit our Site, so we can target specific roadmap improvements for those commonly used platforms (mobile, iPad etc) Google Analytics only reflects the code update being applied to anonymize your IP address therefore the user’s identity cannot be tracked back to their online account details.

COOKIE POLICY

What are cookies?

Cookies are tiny text files containing letters and numbers that are stored on your computer when you visit certain web pages. We use cookies on our website. You are free to manage this via your browser setting at any time. To learn more about how we use the cookies please read the information in this section.

Our cookies

At Black Tree Organics we use cookies to keep track of what you have in your basket, and to remember you when you return to our site. To order products from the Black Tree Organics website, you need to have cookies enabled. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes.

We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they remember the items you have in your basket and also recommend related products to show you when you're browsing.

MARKETING

Facebook: We use Facebook advertising. Facebook’s own GDPR policy can be found here https://www.facebook.com/about/privacy/update. This data is used to do targeted advertising to potential or existing customers based on similar demographics. We market products, offers, news and brand messages or context targeting based on previously viewed content. Facebook uses cookies to gather this data, its servers are held in EU and US, as part of GDPR those residents in Europe using the service will have their data stored in Europe. Facebook has multiple opt-out options under your account settings to opt out of its advertising.

Instagram: We use Instagram to post marketing activity, we occasionally use the paid advertising service to target users based on demographics. We promote products, offers, news and brand messages – this is all run through Facebook Advertising platform.

UNSUBSCRIBING FROM MARKETING COMMUNICATIONS

If you have consented to us sending you marketing information you have the right to change your mind and ask us not to send you marketing information any more. We will always ask you (before collecting your information) if you would like to receive information from us for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your information.

Emails: If you would like to unsubscribe from any email newsletteryou can also click on the ‘unsubscribe’ button at the bottom of the email newsletter. It may take up 72 hours for this to take place. Or contact alex@carbonbaits.co.uk

 

CONTACTING CUSTOMER CARE

If you contact us by email, they will only hold this data to deal with your enquiry and it will be deleted promptly. Information is retained in line with our Data and Records Management Policy.

DISCLOSURE OF YOUR INFORMATION

We do not sell our customer lists and we will never pass your details on to third parties.

HOW TO COMPLAIN

We hope that our Customer Care Team can resolve any query or concern you raise about our use of your information. Please contact us via e-mail at alex@carbonbaits.co.uk