Delivery

 

Carbon Baits delivery process and terms

Our deliveries are made by APC Overnight.

All deliveries are £7.49 (1kg+)

WHEN YOU’VE PLACED YOUR ORDER

All shelf life particles ordered online have a normal lead time of up to 2-3 working days, although we do try to get it to you before this. We prepare our bait in small batches to ensure the consistency and quality of the final product and keep the shelf life particles in stock all the time. If you have a session coming up please let us know in advance and we can ensure your bait is with you in plenty of time, or if you need an order at very short notice feel free to give us a call we will always do our absolute best to help you.

Frozen baits will be dispatched by 24 hour courier within 5 days of you placing your online order. Please note we will not dispatch frozen particles on a Friday, this is to avoid your bait sitting in the courier depot over the weekend.

Whilst we make every effort to dispatch bait within the timescales detailed above unfortunately, very occasionally, a delay may occur for reasons beyond our control. If such an issue arises you will be kept full informed.

DELIVERY

Please ensure you provide a full delivery address. All bait deliveries will require a signature, so someone must be present at the address to ensure you receive your bait successfully. Please contact us directly by phone on 07875 508807 or email to luke@relateshopfitters.com with any specific delivery requirements, within 12 hours of placing your order. Whilst we do our absolute best to ensure these instructions are followed by the courier ultimately this is down the discretion of the driver.

Where delivery of an order has been attempted but no one is present to sign unfortunately we will be unable to refund your delivery charge.

If an order is claimed to be stolen after being left at the address and the courier is negligent a Police Crime Number and details of the report regarding the theft is required before we are able to resend your baitWe will do our best to assist in this process but this information is required in order to claim anything back from the courier.

ORDER TRACKING

Once your order is with the courier you will receive an email containing the relevant tracking information. If you gave a mobile number when placing your order, you will also receive a text containing your tracking information. Apc offers a very user-friendly interface when tracking deliveries with both 1-hour time slots and a tracked route showing where your driver is. You are also able to leave instructions via the link within the delivery notification text message you receive from Apc

To track your order, please follow this link: 

If sent via parcel force an e-mail will be sent out to you, informing you of your delivery.

WHEN YOU RECEIVE YOUR BAIT

Shelf-Life Baits: Carbon Baits Shelf life particles have been designed to have a guaranteed shelf life of 3 months if kept in the correct conditions, i.e. cool and dark. We also recommend they are stored in an airtight bucket, and can then be used as and when you wish. We supply our baits in lay flat 500 gauge bags.

Once opened, this time frame guarantee will then be void, as the baits are then susceptible to damp and humidity, but stored somewhere airtight the bait can easliy be re-used time again

Freezer Baits: Place your bait in the freezer as soon as you receive it. If you’re going fishing the same or next day we suggest you keep it refrigerated.

Hook baits: These are shelf life and can be stored in your fishing bag. We are currently on the final stages of testing our Tiger Nut Hook Baits, they will go on sale once we are completely happy with them.